PDFFab Support Center

Welcome to Our Support Center. Our ultimate goal is to satisfy all our users, and any of your questions and suggestions is the ladder for our progress. You can easily get your registration code back, search or browse our frequently asked questions.

If you do not get a satisfying solution, please contact our support team for help. We promise to our customers that we will deal with the emails within 24 hours. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please contact us without hesitation.

    Product Support

    Learn tutorials and knowledge about products. Find solutions to your technical problems.

    Customer Suggestions

    We'd like to hear your voice, and your feedback can be individually responses if appropriated.

    What is "Download Protection"?

  • A:
  • For your information, Download Protection is offered and charged by MyCommerce, which is our partner in payment platform. And here is an introduction of Download Protection: With this service, MyCommerce retains a copy of your download, for a period of a year, should you need it again in the event of loss, a computer crash, virus, etc. https://shopper.mycommerce.com/eds_new.html

    Do I have to purchase this 'Download Protection'?
    The short answer is NO. Once you purchase any product from our company, you can retrieve the download and registration information for the product you purchased for free. The only concern for you is that we always keep the latest version of the product on our server. If you only need to download the very version when you purchased at any time, then you can add this Download Protection as a plus.

    What can I do if I don't want Download Protection?
    You can simply remove this item by clicking the Remove button in the shopping list. If you've charged by Download Protection,you can email to MyCommerce to ask for a refund.The contact is as below:

    MyCommerce: ordersupport@mycommerce.com

    How to get a refund of Download Protection only?
    Please write an email to the payment platform.
    MyCommerce: ordersupport@mycommerce.com

    In the email, please specify your order ID. What's more, please specify that you just want Download Protection to be refunded and you want to keep the software meanwhile.

    Is it secure to purchase from your Website?

  • A:
  • Our website is McAfee security scanned. No matter when you are browsing our website, downloading our products or purchasing online, your privacy is guaranteed by us. We cooperate with Digital River (MyCommerce) to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.

    SSL Information Center: http://www.verisign.com/ssl/ssl-information-center/index.html
    McAfee: http://www.mcafee.com/us/

    What is your Upgrade Policy?

  • A:
  • We provide free life-time upgrades for most of our programs for our registered customers.

    If this upgrade is not free, we will send newsletter to our registered customers. In this case, our registered customer can enjoy the major upgrade by paying a small upgrade fee.

    If you need to upgrade your paid program to a more powerful program in our company, you can pay the price difference to get the powerful program. Please contact our support team and describe your situation clearly.

    Is there anyway I can evaluate before purchasing?

  • A:
  • We provide the free trial version for most of our softwares online to help customers have a clear idea about the software before purchase.

    In general, most trial versions have no functional difference from the registered versions. We provide trial versions with different restrictions on different products. You can check the limitation of the trial version in the tutorials and FAQ of each product.

    Just download the trial version on our website to evaluate it, if you have any query, please feel free to contact us.

    After you place the order successfully, we will provide the registration code to remove the limitations of trial versions.

    What is your License Policy?

  • A:
  • Single-User License

    Installation of the program purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the license plus one additional computer also owned by the license, e.g.: One computer at home and another at work, or a desktop at home and a laptop at home. However, at any given time only one copy of the purchased programs may be in use.

    For Personal Use: With Personal License, you can use the software in a business, academic, or government environment and you can only intend to use it for private or employment use exactly on the licensed computer. And you are preventing from selling, distributing or taking other ways to generate revenue directly with the output of the software.

    For Academic Use: With Academic License, we offer discounts to a student or employee at a school or non-profit and government-run institutions for academic, research, instructional, and administrative use. Commercial use is prohibited.

    For Commercial Use: With Commercial License, a natural person can use the software in a business, academic, or government environment. And free from the restrictions of using the output of the software for commercial uses, such as selling, distributing and other ways to generate revenue directly with the output of the software.

    Multi-User License

    A multi-user license means that the license can be installed on the specific numbers of computers entirely within your family, organizations and corporation within one particular specified location or on a network at a single site (e.g. office). According to the purpose of use, Multi-user lincese includes multi-user personal license, multi-user academic license and multi-user commercial license. Pricing for multi-user license depends on the number of end user and license purpose.Please send us your request via our Support Center.

    Reseller Discount

    We welcome the opportunity to work with resellers and guarantee the best prices for them. To request a reseller discount, please submit a ticket with your detailed contact info via our Support Center.

    For Personal Use:
    With Personal License, you can use the software in a business, academic, or government environment and you can only intend to use them for private or employment use exactly on the licensed computers. And you are preventing from selling, distributing or taking other ways to generate revenue directly with the output of the software.

    For Academic Use:
    With Academic License, PDFFab offers special discounts to students or employees at school or non-profit and government-run institutions for academic, research, instructional, and administrative use. Commercial use is prohibited.

    For Commercial Use:
    With Commercial License, you can use the software in a business, academic, or government environment with the specific end users. And free from the restrictions of using the output of the software for commercial uses, such as selling, distributing and other ways to generate revenue directly with the output of the software.

    Can I order a CD and how long can I get it?

  • A:
  • Yes, you can order a Backup CD of each product.

    If you are placing the order via MyCommerce, please click the Add to cart button on the right to add a CD to your shopping cart.

    After your order is successfully processed, you will receive a registration email. And the CD will always be sent within 24 hours (Monday to Friday) of the date once received the payment. It usually takes 4-12 business days to arrive.

    If you have any questions on CD issue, please contact:

    MyCommerce: ordersupport@mycommerce.com

    Note: Please confirm the Shipping Information you provided is correct, all information could not be modified once payment is cleared. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse. And the platform doesn't sell the CD version separately!

    For your reference: Our programs are upgraded at certain intervals by improving and adding functions. As our registered customers, you will receive the update email for lifetime for free.

    Any further concern please contact us !

    Do you provide technical support for trial users?

  • A:
  • Yes, if you meet any technical problem when using the trial version of our products, please contact us to submit your queries. Our support team will answer your queries and try our best to provide the best solution for you in 24 hours (working days) or in 48 hours (weekend).

    Is it secure to buy the discount programs from the websites that are not yours?

  • A:
  • We have authorized our affiliates to sell our products, but we cannot ensure all the websites selling our programs are secure. Some people crack our products and sell them on the Internet. And we do not guarantee upgrades and support for any pirated software. If you find such a website, please provide us with the link for confirmation. As a good will, we'd like to provide some discount for you to purchase our software.

    There is no problem to purchase our products from our affiliates, but if you are not sure whether they are our affiliates, you are welcome to contact us. We will provide the security purchasing link for you to purchase directly.

Can't find the answer to my question?

Contact Us

About PDFFab|Terms & Conditions|Privacy Policy|Partners|Sitemap|Contact Us

Copyright © 2014 PDFFab Software, Inc. All Rights Reserved.