Hot Order FAQ

What is your License Policy?

Single-User License

Installation of the program purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the license plus one additional computer also owned by the license, e.g.: One computer at home and another at work, or a desktop at home and a laptop at home. However, at any given time only one copy of the purchased programs may be in use.

For Personal Use: With Personal License, you can use the software in a business, academic, or government environment and you can only intend to use it for private or employment use exactly on the licensed computer. And you are preventing from selling, distributing or taking other ways to generate revenue directly with the output of the software.

For Academic Use: With Academic License, we offer discounts to a student or employee at a school or non-profit and government-run institutions for academic, research, instructional, and administrative use. Commercial use is prohibited.

For Commercial Use: With Commercial License, a natural person can use the software in a business, academic, or government environment. And free from the restrictions of using the output of the software for commercial uses, such as selling, distributing and other ways to generate revenue directly with the output of the software.

Multi-User License

A multi-user license means that the license can be installed on the specific numbers of computers entirely within your family, organizations and corporation within one particular specified location or on a network at a single site (e.g. office). According to the purpose of use, Multi-user lincese includes multi-user personal license, multi-user academic license and multi-user commercial license. Pricing for multi-user license depends on the number of end user and license purpose.Please send us your request via our Support Center.

Reseller Discount

We welcome the opportunity to work with resellers and guarantee the best prices for them. To request a reseller discount, please submit a ticket with your detailed contact info via our Support Center.

For Personal Use:
With Personal License, you can use the software in a business, academic, or government environment and you can only intend to use them for private or employment use exactly on the licensed computers. And you are preventing from selling, distributing or taking other ways to generate revenue directly with the output of the software.

For Academic Use:
With Academic License, PDFFab offers special discounts to students or employees at school or non-profit and government-run institutions for academic, research, instructional, and administrative use. Commercial use is prohibited.

For Commercial Use:
With Commercial License, you can use the software in a business, academic, or government environment with the specific end users. And free from the restrictions of using the output of the software for commercial uses, such as selling, distributing and other ways to generate revenue directly with the output of the software.

What shall I do if I don't receive the registration code after placing the order?

We suggest you confirm whether your order has been successfully processed by checking on:
MyCommerce: https://admin.mycommerce.com/app/cs/lookup

In theory, once your order is validated, our system will automatically send you a registration email containing the download URL. If you do not receive it on time, perhaps it is tagged as a SPAM or it's because of the delay of Internet or system glitches. Or, maybe the order failed to be processed.

You can retrieve the registration code via our online registration code retrieval system by submitting your Licensed email or Order number. If you still couldn't retreive it , please contact us.

If you buy our products from our resellers ,agents or eBay , we do not have the records in our order system. You couldn't retreive it in our support center ,either. Please contact the vendors from whom you bought our products. Or you can tell us your situation, and we will contact them for you. Please offer us with as much of the following information as possible so we may locate your order and assist.

- Order Number
- Name, Phone Number, and Email Address on the Order
- Date and Amount of the Charge
- Name of the Site the Purchase Was Made On
- Name of the Product(s) Purchased
- Description of the Charge on Your Credit Card Statement

What is your Upgrade Policy?

We provide free life-time upgrades for most of our programs for our registered customers.

If this upgrade is not free, we will send newsletter to our registered customers. In this case, our registered customer can enjoy the major upgrade by paying a small upgrade fee.

If you need to upgrade your paid program to a more powerful program in our company, you can pay the price difference to get the powerful program. Please contact our support team and describe your situation clearly.

How to retrieve the registration code?

If you didn't receive the registration code promptly;
If you couldn't register the software successfully;
If your lost your registration code due to the computer re-installation,etc.

You can retrieve the registration code via our online registration code retrieval system by submitting your Licensed email or Order number.

If you cannot get back your code via our system, please contact us for help.

Note: To get prompt and specific support, please provide the Order Number and the email you use to place your order or attach the confirmation email from payment platform in your first email. This will help us locate your order soon.

Is it secure to purchase from your Website?

Our website is McAfee security scanned. No matter when you are browsing our website, downloading our products or purchasing online, your privacy is guaranteed by us. We cooperate with Digital River (MyCommerce) to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.

SSL Information Center: http://www.verisign.com/ssl/ssl-information-center/index.html
McAfee: http://www.mcafee.com/us/

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