PDFFab Customer Privacy Policy

PDFFab Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by PDFFab anytime you interact with us, such as when you visit our website, when you purchase PDFFab products and services, or when you contact our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at PDFFab, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information to help us deliver a superior level of customer service. It enables us to give you convenient access to our products or services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

How we collect your personal information

We will collect your personal information to help us give you better products or service by the following ways:

Communications Between Us: When you email or write to us you may need to provide us with your name, contact details, and other personal information in your message.

Customer Support: You may need to provide us with personal information when you telephone or email us to request technical assistance in respect of our products, or to request information that you would like to receive relating to our products.

Email/Direct Mail Campaigns: From time to time we may contact you directly by mail, email or telephone informing you about upgrades, new products, promotions or special offers that may be of interest to you. Responding to one of these campaigns, you may provide us with personal information.

Registration of Products: Upon registration of one PDFFab product you will be asked to provide certain information which will be used to record you as an owner of the PDFFab product and to assist us in providing you with service and information.

Purchases: If you wish to purchase PDFFab products from our Store, we will require sufficient information to complete your purchase including your credit card details and your contact details.

Surveys: From time to time we may conduct surveys in respect of our products and services. Participation in our surveys is optional. When you respond to one of our surveys, you may provide us with your personal information.

How we may use your personal information

. We may collect your personal information for market research purposes, such as your occupation and where you use your computer - to gain a better understanding of our customers and thus provide more valuable service.

. We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.

. We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve PDFFab products and service.

When we disclose your information

PDFFab takes your privacy very seriously. PDFFab does not sell or rent your contact information to other marketers.

Within the PDFFab Software, Inc.
To help us provide superior service, your personal information may be shared with legal entities within the PDFFab Software, Inc. globally who will take steps to safeguard it in accordance with the privacy policy of PDFFab Software, Inc.

With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for PDFFab to make certain personal information available to companies that PDFFab has a strategic relationship with or that perform work for PDFFab to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with PDFFab policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

PDFFab takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

PDFFab uses secure server hosted by MyCommerce and other 3rd party credit card processors that encrypt all customer's personal information including name, address, credit card number, credit card expiration date etc. before it is sent to us. Encryption works to prevent any malicious use of your personal information.

You can also help us by taking precautions to protect your personal data when you are on the Internet. Change your passwords with a combination of letters and numbers, and make sure you use a secure web browser like Safari.


PDFFab recognizes that parents, guardians, or other adults often purchase our products for family use, including use of minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but for some information is collected electronically, it can appear to be the personal information of the PDFFab purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to PDFFab and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As it is standard practice on many corporate websites, PDFFab website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As it is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. PDFFab will not use the information collected to market directly to that person.

Anti-malware statement

PDFFab STRONGLY OPPPOSES all forms of malware. PDFFab applications will never intentionally jeopardize our customers' privacy or security. All applications are designed to be easily removable from the computer through an uninstall utility. PDFFab does not employ the use of reinstallers and avoids all features that may be found in any type of malware. No PDFFab application is designed to collect any personally identifiable information from any user. PDFFab applications do not contain, nor are they bundled with, any third party applications (spyware, adware, malware, etc.) that would jeopardize our customers' security or their privacy. All PDFFab applications pass both Kaspersky and Rising vigorous anti-virus/malware tests before public release.

Our companywide commitment to your privacy

This policy covers the Intel Corporate website and is applicable worldwide. To make sure your personal information is secure, we communicate these guidelines to PDFFab employees and strictly enforce privacy safeguards within the company.

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